Frequently Asked Questions
All of our custom rings are handcrafted and made to order. Orders take approximately 21-28 days from purchase to delivery. If you have a specific timeline in mind, simply let us know in advance so we can work to accommodate your request.
All of our diamond center stones (for engagement rings and stud earrings 1.00 carat and above) are GIA certified.
Hydrate only offers conflict-free diamonds. We have taken rigorous steps to assure that conflict diamonds do not enter our inventory. We have a zero-tolerance policy toward conflict diamonds, and source our diamonds only from known sources and countries that are participants in the Kimberley Process.
We partnered with Synchrony and Affirm so our clients can find a monthly financing payment plan that works for them.
Please see our Financing page to learn about your monthly payment options.
Yes, 25 characters or less is preferred for laser engraving.Please note for Ready-To-Ship jewelry it will take an additional 7 to 14 days to receive your order.
As a courtesy, we provide a professional appraisal for all GIA certified diamond stud earrings and diamond jewelry purchased through Hydrate (1.00 carat and higher).
You may pay via any major Credit or Debit Card (Visa, Mastercard, American Express, and Discover), Apple Pay, Google Pay, or via Synchrony, our financing partner.
We are required to charge sales tax on orders shipped to certain states. The sales tax amount applied to your order during the checkout process will reflect applicable state and local taxes based on your shipping address. Please Contact Us for more information regarding our sales tax policy. Note, for all orders picked up in our Memphis showroom, a 9.75% tax will be added to your order.
A confirmation email is sent to you shortly after you place your order. If you have not received it within a few hours of placing your order, please Contact Us so we can help.
Yes, if you would like to place your order over the phone you can speak with a member of our Customer Service team by calling 1-213-905-9237.
We provide secured and insured shipping on all of our packages. Your package is fully insured by us until it reaches its destination.
An adult 21 years old or over must be present at your preferred shipping address to sign for all Hydrate packages.
Our showroom is located at 4531 Summer Avenue in Memphis, Tennessee 38122 USA. We are by appointment and invite you to Schedule a Visit.
We encourage all of our guests to make an appointment so we are available to meet with you and also provide the highest level of customer service. We invite you to Schedule a Visit.
We are open by appointment Monday-Friday from 10:00am – 6:00pm, Saturday-Sunday 12:00pm-5:00pm (Central Standard Time). We invite you to Schedule a Visit.